Adopting new technology is easy to justify—but hard to execute well. This session examines the real return on AI (ROAI) when firms and legal departments consider switching tools or platforms. Panelists will unpack lessons learned from transitions gone right (and wrong), offering practical guidance on evaluating timing, adoption strategy, and total cost versus long-term value. Discussion topics include: 

• How to assess when it’s time to replace an existing tool or system 
• Measuring the full cost and value of switching—beyond licensing fees 
• Ensuring adoption through effective communication, training, and leadership alignment 
• Avoiding “tech fatigue” while still innovating for the future